Jobs

Werden Sie Teil eines Teams, das Herausforderungen gemeinsam angeht und zusammen löst – mit frischen Ideen, kreativen Lösungen und der Technik von Morgen!

Kommen Sie mit auf die Überholspur und
arbeiten Sie mit uns an der digitalen Zukunft!

In enger Zusammenarbeit mit unseren Kunden (Versicherer, Sachverständige, Werkstätten, Teilelieferanten, Hersteller, Kfz-Händler und Flottenbetreiber) haben wir ein klares Ziel entwickelt: Den Aufbau einer umfassenden digitalen Plattform, die die innovativen Vorteile unserer Softwarelösungen vereint, um das Kfz-Schadenmanagement auf eine völlig neue Ebene zu heben.
Die Audatex AUTOonline GmbH gehört zum weltweit agierenden Solera Konzern mit Tochtergesellschaften in über 70 Ländern und mehr als 4.500 Mitarbeitern. Damit wir die Potenziale unserer Kunden in einem dynamischen B2B-Netzwerk voll entfalten können, suchen wir zur Verstärkung unseres Teams Sie!
Mitarbeiter Customer Support (m/w) - Standort Zentrale Lage in Sachsen

Was sind Deine Aufgaben?

Kompletter Support der Audatex-Produkte im Umfeld von Versicherungen und Sachverständigen: Analyse von komplexen Problemen und Anfragen, Erarbeiten von Problemlösungen und deren Implementierung, Sicherstellung der Funktionalität

Analyse von Problemen und Kundenanfragen zu IT-Produkten im 1st und 2nd Level Support:

  • Kundenanfragen, Fehlermeldungen und Kundenreklamationen aufnehmen, bewerten und lösen
  • Ggf. Ressourcen gemäß des aktuellen Supportprozesses in Anspruch nehmen
Erarbeitung und Implementierung neuer Problemlösungen:
  • Neue Problemlösungen erarbeiten, implementieren und testen
Durchführung von Benutzereinweisungen:
  • Telefonische Einweisungen in geänderte oder neue Systeme

Was solltest Du mitbringen?

  • 3-jährige Berufsausbildung zum Fachinformatiker Systemintegration oder IT-Systemkaufmann
  • 1-jährige Zusatzqualifikation als IT Kundenbetreuer
  • 3 Jahre Berufserfahrung in einer vergleichbaren Position
  • Ausgeprägtes kundenorientiertes Denken & Handeln
  • Selbstständige und lösungsorientierte Arbeitsweise
  • Kommunikationsstärke, Empathie und Belastbarkeit

Das erwartet Dich:

Werde Teil eines Teams in einem zukunftsorientierten Unternehmen mit flachen Hierarchien, das Herausforderungen gemeinsam angeht und zusammen löst – mit frischen Ideen, kreativen Lösungen und der Technik von Morgen!

Interessiert?

Wenn Du Lust hast, in einem tollen Team gemeinsam etwas zu bewegen, dann schicke uns Deine vollständigen Bewerbungsunterlagen per E-Mail mit Anschreiben, Lebenslauf und Zeugnissen an:

Audatex AUTOonline GmbH
jobs@ax-ao.de

Wir freuen uns auf Dich!

Senior JAVA Developer Frontend

Mission

You are a passionate Java developer who is excited about joining a team that is output-oriented, fast-moving and running on agile methodology. Responsibility as frontend developer for various applications based on our international Audanet platform; creation and maintenance of performing solutions that conform to the architectural standards.
  • Perform system analysis, design, development and implementation of enterprise software and scalable solutions in a high transaction environment
  • Work in cross functional agile teams with Kanban or Scrum
  • Use industry best practices to implement challenging and new software and provide support to existing applications
  • Collaborate with different development teams located at international locations
  • Continuously optimize processes, tools and solutions

Experience, Skills and Qualifications

Must have:

  • Computer science degree or equivalent experience
  • 3 years plus experience in server side Java development preferably in an enterprise architecture environment
  • Proven ability to work independetly and in an agile team; ability to work in fast paced team-oriented Environment where change is constant and needs to be managed
  • Strong knowledge on Java Standard Edition and Java EE
  • Ability to create coherent and unified user experiences, using state-of-the-art technology (e.g. Expertise with HTML5, CSS3 and Javascript)
  • Experience with testing methodologies, tools and libraries
  • Fluent English, German desirable

Good to have:

  • Expertise with state of the art front end frameworks (Angular2, React)
  • Experience with build Servers (Maven)
  • Knowledge of Webservice Technologies (SOAP, REST)

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Technical Sales Consultant

Key Roles

In this role, the candidate will report to the Head of Technical Sales. He/She will have the following key tasks:
  • Analyze the business requirements and the workflows of the customer to create a technical roadmap of product and service for the customer
  • Support the sale of products and services to customers lead by the key account manager
  • Create the scope statement to be signed off by the customer
  • Create business specifications that describe the business requirements in detail to support the development team's technical specifications
  • Manage the delivery of products and services with the customer, including integration into customer's processes and systems on time, scope and budget
  • Work collaboratively with customer's teams as well as development, product management, sales at AX-AO and Solera

Personal Characteristics

  • Customer focus
  • Team player with a focus on the big picture and overall success of the customers and AX-AO
  • Passion and commitment to quality
  • Ability to work in fast paced team-oriented environment (80's and 20's) where change is constant and needs to be managed
  • Must be performance driven, detail, and results oriented
  • Flexible when it comes to travel

Experience, Skills and Qualifications

Must have:

  • Project experience with customers or experience in managing software projects
  • Excellent analytical skills and good technical background
  • Proven ability to work independently and as a team member
  • Ability to collaborate with remote teams in different locations
  • Fluent in English (written and spoken) and good interpersonal skills
  • Willingness to work under time pressure and ability to focus on 80/20

Good to have:

  • Experience in Agile software development methodologies
  • Experience with MS Project, MS Excel
  • Previous interaction with customers from diverse regions and different cultures

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Customer Support Agent A

Mission

Analyze problems and requests from customers regarding IT products, develop solutions and ensure the functionality of IT products and solutions for customer satisfaction.
  • Provide excellent remote service to our German customers; including automotive manufacturers, dealers, garage's, and insurance company's
  • Conduct 1st level customers support, on a large portfolio of digital applications and technologies
  • Record customer inquiries, error messages, and customer complaints and evaluate even in difficult situation
  • Manage customer inquiries and customer complaints properly

Experience, Skills and Qualifications

  • 2+ years of total professional experience in customer support or service roles
  • Strong passion and interest in digital technologies
  • Previous 1st level service experience
  • Proficent in computer programs and MS office suite
  • Native/Fluent German speaker, good English language

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Mobile Customer Support

Mission

Analyze complex problems and requests from customers regarding IT products, develop solutions and implement them in order to ensure a reliable product and service quality in the software and netwotk area. Ensure the functionality of IT products and solutions for customer satisfaction.
  • Implementation of software components for large customers
  • Analysis of operating environment conditions
  • Survey of actual and nominal conditions
  • Design of solution concept for the transformation from the actual to the nominal state
  • Implementation of solutions (remote and at the customer)

Experience, Skills and Qualifications

  • 3+ years of professional experience, preferably in a IT or online customer oriented rolte
  • Flexibility to travel onsite to our client's German customers, within Germany to ensure onsite implementation and solution
  • Willingness to travel
  • Hardware, software, and networking IT background
  • Knowledge of different operating systems (Windows, Linux, Client, Server, Active Directory, Firewall, Proxy, Terminlaserver, Citrix)
  • Tools knowledge - Autoit, eclipse, Batch, Totalcomander, VM, Dos, powershell, XML
  • Network knowledge - P2P, Client/Server, VPN
  • Specific hardware knowledge - RAID, San, Nas
  • Native German Speaker; Fluent in English language

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Operations Specialist

Mission

Planning, management and implementation of the product and data deployment in DACH region and the corresponding necessary processes, coordination and control of external non-IT service provider, testing the SOX compliance.
  • Management and documentation of Change Requests and Incidents
  • Monitoring of compliance with SLAs
  • Control and monitoring of the delivery process (control of the compliance with the agreed delivery processes; start of the extradition process to the customers/rollout)
  • Commissioning and control external service providers (control and commissioning of first place operations/field supporters and hardware support; examination of the accounts of service providers)
  • Management and maintenance of the customer, contract and order data (Order processing incl. master data maintenance; Processing of terminations; Unlocking and suspending of customers (ID assignment/Membersystem); automatic and manual invoicing)
  • Verification of compliance of the approval processes

Experience, Skills and Qualifications

  • 3 years of work experience
  • Advanced knowledge of MS Office and SQL
  • Experience with advanced CRM systems such as Salesforce
  • Strong analytical skills
  • Strong team player
  • Able to work under flexible schedule
  • Skill in organizing resources and establishing priorities
  • Fluent German and English

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Release Manager

Mission

Audanet platform planning, scheduling and controlling a software build through different stages and environments; including testing and deploying software realeases. Back Up for managing price updates and graphic files (DE/AT/CH).
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Measure and monitor progress to ensure application releases are delivered on time and within budget; and that they meet or exceed expectations
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Communicate release details and schedules to the business as required
  • Negotiate, plan and manage all release activities
  • Continually work towards making improvements in the release process
  • Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms

Experience, Skills and Qualifications

  • Academic studies in information management
  • 3-yr professional experience
  • Fluent German and English
  • Good knowledge of MS/Office
  • Experience with Salesforce CRM, Confluence and JIRA would be good
  • Experience with VDG, Solic, ServiceDesk would help

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Data Support Analyst

Mission

Passionate Data Analyst to turn data into information, information into insight and insight into business decisions. Data analyst responsibilities include conducting full lifecycle activities to include requirements analysis and design, developing analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements.
  • Interpret data, analyse results using statistical techniques and provide ongoing reports
  • Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyse, and interpret trends or patterns in complex data sets
  • Filter and "clean" data, and review computer reports, printouts, and performance indicators to locate and correct code problems
  • Work closely with management to prioritize business and information needs
  • Locate and define new process improvement opportunities

Experience, Skills and Qualifications

  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics
  • Proven working experience as a data analyst
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL Frameworks)
  • Knowledge of statistics and experience using statistical packages for analysing large datasets (R, SPSS, SAS etc)
  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with the attention to detail and accuracy
  • Adept at queries, Report writing and presenting findings

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Marketing Specialist

Mission

  • Content creation and development for marketing and PR materials
  • Strategic development and implementation of target group-specific marketing concepts for all communication channels
  • Independent planning, control and optimization of marketing activities
  • Co-ordination of service providers & preparation of briefings
  • Permanent  development of marketing strategy
  • Ensure compliance with corporate design and rules
  • Development and implementation of market launch concepts/campaign management
  • Support planning, coordination, and organization of trade fairs, customer events, and seminar participations

Experience, Skills and Qualifications

  • 2-5 years of marketing experience
  • Graduate in Business Administration, Marketing, Communications, or Sales
  • Native German speaker
  • Hands on mentality, teamplayer, with a proactive approach
  • Experience in product launch campaigns and event planning
  • Typo3 experience nice to have
  • Social media experience a plus
  • Passion and hunger for growing brand, with a creative attitude
  • Flexible for travel within Germany

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Scrum Master

Role

The main responsibility will be performing the Scrum Master role for the in-house development team, including sprint co-ordination and communication. You will be capable of driving your multi-disciplined Scrum team (including Developers, Testers, Designers and Business Analysts) and possess the gravitas and credibility to inspire excellent results.

The ideal candidate will be driven and results oriented with a positive outlook and focus on high quality delivery. You should be a strong communicator and able to convey complex concepts and ideas easily to the team as well as motivating them to complete work according to requirements on schedule and to a high quality. You ensure that the Agile Scrum methodology is followed throughout the whole process. Excellent communication skills and the ability to develop relationships with stakeholders are a must.

To be considered for this role you should have an understanding of Agile software development methodologies, values and procedures with the ability to get the best out of the development team.

This is a great opportunity if you are a starting Scrum Master who is looking to develop your agile and leadership skills in order to take your career to the next level.

Mission

  • Day to day supervision of the scrum development team
  • Ensure that Agile scrum is followed throughout the whole process whilst delivering high quality functionality
  • Ensure that the team is fully functional and productive
  • Enable close cooperation across all roles and functions in the team and removes impediments
  • Shield the team from external interferences
  • Participate and facilitate in daily scrum, sprint review, sprint retrospective and planning meetings
  • Work closely with the product owner function to ensure that the Product Backlog is properly managed
  • Identify opportunities for process and performance improvement

Experience, Skills and Qualifications

  • 1+ years as Scrum Master, in an intensive multidisciplinary development environment with numerous stakeholders
  • In depth knowledge of agile SCRUM
  • Understand basics of iterative development
  • Understand basics of software development processes and procedures
  • Be facilitative - must be able to lead and demonstrate value-add principles to the teams
  • Attitude of empowerment - must be able to lead a team to self organisation
  • Enthusiastic and driven with a desire to succeed
  • Excellent team player
  • Situationally aware - must be the first one to notice differences and issues as they arise, resolve them and if necessary elevate them to management
  • Excellent communication skills
  • German and English fluent

Desirable Skills

  • Experience in the automotive industry
  • Knowledge of Jira - Confluence
  • Scrum Professional certificaton

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Product Owner

Mission

Develops and maintains a vision for the product and is responsible for communicatng that vision to the scrum team. The Product Owner is responsible for the product and product features from concept to EOL.

  • Collaborate with product architect and product marketing teams to translate business requirements into user stories for the development teams to implement
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation
  • Work with project managers and technical leads to determine scope and priorities for product development cycles
  • Work with development teams to ensure that they understand the vision for the product and are designing great features for our partners
  • Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams
  • Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency
  • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product
  • Work with key stakeholders across the company to ensure successful product releases

Experience, Skills and Qualifications

  • 5+ yrs of Requirements management and software architecture
  • 3+ yrs of Agile Software Development experience
  • Experience transforming teams and organizations to new methodologies
  • Fluent German and English

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Key Account Manager

Mission

KAM is responsible for promotion of cutting edge technology and software products, managing key accounts (insurances, appraiser organizations, OEMs, Leasing companies, Fleet companies, Partners), maintaining a long term relationship with these accounts and maximizing sales opportunities within them.

  • Focus on growing and developing exsiting clients, together with generating new business
  • Key interface between the account and all relevant divisions within AXO (e.g. Finance, Product Management, Development)
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Analysis and evaluation of business processes and customer needs and customer development plans
  • Up & Cross-Selling of AXO services to key account clients
  • Revenue driven position: Targets in average at US$ 7.0 mio (customer revenue basis); net revenue growth in average at 10% per FY
  • Market research: Input for Product Management
  • Drive AXO digital platform ideas

Personal Characteristics

  • Team player with a focus on the big picture and overall success of the customers and AX-AO
  • Ability to work under pressure and in a fast paced team-oriented environment where change is constant and needs to be managed
  • Must be performance driven, detail, results oriented, with a passion and commitment to quality
  • Flexible when it comes to travel

Experience, Skills and Qualifications

Must have:

  • University degree in business adminstration or matching work experience
  • Excellent experience in IT, software, and technology sales
  • Minimum 5 years experience with Key Account Management of large customers
  • Excellent presentation and sales negotiation skills on senior management level, proactive approach; able to work independently
  • Supervising/leading tender processes end-to-end
  • Preparing of proposals (content and commercial wise)
  • Flexbile and proactive in creating of tailor-made pricing models
  • Reviewing and adapting of contractual documents (content and commercial wise)
  • Experienced with Cross-selling and up-selling; Creating and analysing business cases and establishing value proposition calculations
  • Native German and fluent English knowledge

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Financial Planning & Analysis Controller

Mission

Controlling

  • Management of month end accounting process with financial reporting
  • Providing management information and analysis to the CFO Germany
  • Identify and discuss budgets risks and opportunities
  • Involvement in annual audit of accounts and controls

Commercial Management

  • Review and implementation of processes to ensure robust financial control, challenging the status quo
  • Evaluation of contracts and opportunities; analyzing business impacts of proposed transactions in terms of risk, issues, costs & benefits; and preparation of reports, assessments and analyses to support commercial negotiations
  • Development of the AXO's customer contract strategy, policies and procedures
  • Maximize return of investments and advice on pricing strategies

Business development

  • Provides status of financial condition by collecting, interpreting, and reporting financial data
  • Prepares special reports by collecting, analyzing, and summarizing information and trends
  • Screens potential business by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals

Experience, Skills and Qualifications

  • BSc degree in Finance, Accounting, BA, or similar
  • Fluent German and English

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Senior Financial Planning & Analysis

Mission

Commercial Management

  • Maximize return of investments and advise on pricing strategies
  • Evaluation of contracts and opportunities; analyzing business impacts of proposed transactions in terms of risk, issues, costs & benefits; and preparation of reports, assessments and analyses to support commercial negotiations
  • Review and implementation of processes to ensure robust financial control, challenging the status quo
  • Development of the AXO's customer contract strategy, policies and procedures

Project Ownership & Business development

  • Provides status of financial condition by collecting, interpreting, and reporting financial data
  • Prepares special reports by collecting, analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations, examining risks and potential; estimating partners's needs and goals

Financial Controlling

  • Providing mission critical information and analysis to the CFO Germany
  • Management of month end accounting process with financial reporting
  • Identify and discuss budgets risks and opportunities
  • Involvement in annual audit of accounts and controls

Experience, Skills and Qualifications

  • 8+ years in financial planning and analysis, accounting, or auditing, preferably in a large international organization or "Big 4"
  • Experience in pricing strategy and analysis
  • Motivated internally to develop as Department Head or CFO level
  • Leadership capabilities, motivated to take ownership over projects
  • Flexbile and independent work ethic
  • International experience is a plus
  • MSc. degree in Finance, Accounting, BA, or similar
  • Fluent German and English

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Buy Manager - Fleet Sales

Mission

In close co-operation with our customers (insurers, professionals, workstations, OEM's, spare-part suplliers, truck dealers, and fleet operators) we have developed a clear goal: to build a comprehensive digital platform that combines the innovative advantages of our software solutions to bring the used car trade to a completely new level.

Audatex AUTOonline GmbH, belongs to Solera Group, which operates with subsidiaries in more than 70 countries and more than 4.500 employees. To grow our dynamic B2B market network, we are looking to strengthen our team!

  • Build and grow a trade customers portfolio targeted for younger vehicles, defined as 3-4 years old and less than 100.000 kilometer vehicles
  • Responsible for revenue and unit sales targets
  • Influence new customers to trade vehicles on AUTOonline platform, reaching KPI's for new business sales
  • Use and maintenance of internal CRM "Salesforce" tool and data tool "Qlickview"

Experience, Skills and Qualifications

Must have:

  • Atleast 5 years of used car or fleet sales within the German market
  • An expert in trading used younger used vehicles (3-4 years, less than 100.000 km)
  • A strong network of used car buyers and customers
  • A sales and customer orientation, revenue and target driven
  • Hungry and hunting personality
  • Native German, English preferred

Contact

Audatex AUTOonline GmbH
jobs@ax-ao.de

Account Manager - Assessor

Mission

Champion the sales strategy of Audatex's innovative portfolio of digital products to automotive assessors within the region of Northern Germnay, winning new business and achieving designated sales targets.

Audatex AUTOonline GmbH, belongs to Solera Group, which operates with subsidiaries in more than 70 countries and more than 4.500 employees.

  • Responsible for the direct sales and promotion of Audatex platforms and services to automotive assessor groups in the region of Northern Germany
  • Identify new opportunities to gain customers
  • Cross and upsell products to existing customers
  • Manage current and future customer relationships with top satisfaction
  • Keep ahead of competition by being in touch with industry trends and competitor activity

Experience, Skills and Qualifications

  • Atleast 5 years of direct sales experience, preferably selling IT and software products
  • Recent exposure to the automotive aftersales industry, accessor groups a plus
  • A sales and customer orientation, revenue and target driven
  • Able to take ownership and accountability over own mission and targets
  • Independent, pro-active, and self-organizing
  • Competent in MS Office and basic CRM programs
  • Hungry and hunting personality
  • Native German, English preferred

Contact

Audatex AUTOonline GmbH
Jobs@ax-ao.de

Product Manager

Mission

To lead our product portfolio into the future, and be a unifying force behind Solera's product strategy and execution, combining feedback from sales, marketing and development teams, customers and prospects to lead the execution on new features and products.

  • Develop full understanding of Solera's / AXAO strategic and competitive position in the market, work with local and regional / global teams to define and deliver the best products that maintain, shape, and improve that position
  • Analyse the market dynamics, investigating the performance of existing products and comparing to potential competition or market threats
  • Work with leading customers and customer groups to develop and manage a product roadmap that will enhance our revenue streams and EBITDA margin
  • Collaborate with Solera marketing teams and / or other internal and external resources to develop the marekting strategy for your products with an eye on maximising return on Investment
  • As part of the marketing strategy, drive the development of the pricing concepts in collaboration with the sales teams and develop financial plans and forecasts for the full P&L of the products

Experience, Skills and Qualifications

  • MS/BS degress, in Business Management, Economics, or related
  • 5+ years of business analysis, consulting, or project management experience
  • Strong background in the automotive industry, specifically in OEM's, insurance, car-repair, or damages
  • Proven effective project management skills with ability to lead cross-functional teams to deliver products on time
  • Strong creative problem-solving and analytical skills to identify opportunities and pain-points through research, data and customer insights to improve the customer experience and drive conversion
  • Excellent communicaton and team skills; know how to lead the product, project and collaborate with all key players
  • Experience with Agile/Scrum Development methods
  • High degree of independence and responsibility but also a team oriented with a positive and can-do attitude
  • Distinguished oral and written communication skills in English and German

Contact

Audatex AUTOonline GmbH
Jobs@ax-ao.de

Senden Sie uns gern Ihre Initiativbewerbung an recruiting@ax-ao.de